LIMITED WARRANTY
WA Living warrants that the WA Living goods sold comply with the description contained in this Warranty. All parts and products are warranted from the date of delivery except: parts and products used for commercial, contract, rental trade, institutional, or any other non-residential purposes; parts and products that have not been maintained in accordance with the care recommendations provided by WA Living and the retailer from whom the product was purchased (“Retailer”); parts and products damaged resulting from Buyer’s improper assembly; or parts and products that are damaged or defective due to normal wear and tear. To exercise rights under this warranty, proper documentation, i.e. photography, purchase order, manufacturer’s bar code label, retail sales order to consumer, and or any other pertinent information requested is required. WA reserves the right to repair or replace furniture within the warranty period based upon the documentation received from the retailer as support of a claim for consideration. WA will not replace or repair any furniture if improper maintenance, improper handling or improper use causes damage. WA does not supply repair parts free of charge to a third party warranty service provider. Any product modifications by dealers, consumer, or other parties not authorized by WA will void the warranty. This warranty does not cover floor samples sold or product designated “AS IS” at the time of purchase. Warranty does not cover minor variations between floor sample printed images and sold furniture. Cost of packaging and shipping to and from WA is not covered by the warranty unless expressly arranged by WA. This warranty does not extend to furniture that has been exchanged or replaced by the retailer as settlement of an original claim of defective merchandise.
Frame – 2 Year
Our hardwood frames, springs, and webbing are warranted to be free from defects in workmanship, materials, and construction for lifetime of purchase. Defects in workmanship and material are defined, for the purpose of this warranty, as causing the product to be unsound structurally or mechanically, or substantially altering the appearance of the piece. This warranty covers normal everyday use and does not apply to defects resulting from misuse, accident or negligence, or improper installation or handling by delivery service.
Upholstery – 1 Year
We warrant all our upholstery fabrics and leathers against defective materials and workmanship for ONE (1) year from the date of purchase. This warranty covers seam failure and fabric separation. This warranty
applies as long as it remains upholstered in the original fabric and is used under normal wear in normal conditions.
Leather – 1 Year
Excluded from warranty are cover damage, fading, stretching, and dye lots. Leather’s natural markings such as scars, brands, grain variations, wrinkle, etc., will be considered normal characteristics and not construed as defects. Nature’s trademarks leave no two cow hides the same, so color variations could occur. Where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric or leather has had some form of chemical applied, the fabric / leather warranty will not apply. The warranty covers normal, everyday wear; however there are some contingencies that cannot be covered. These are: cuts, burns, stains, soiling or damage caused by pets; unreasonable use or improper installation of the fabric; or commercial, non‐residential or rental use. Some retailer applied after‐treatments for stain protection may also void the warranty.
RECOMMENDED LEATHER CARE:
- If necessary, clean immediately with leather wipe (non‐concentrated) diluted in lukewarm distilled or purified water on a soft clean towel. Always try to clean in a small hidden area first. This cleaning method is recommended for corrected leathers, not for natural grades of leather.
- For oil, grease, or stubborn stains consult a Professional Leather Care company.
- Does not use bleach, oily substance, or strong detergent (including laundry detergents).
- Keep ink, fluids, body oils, chemicals and sharp objects away from upholstery.
- Exposure of leather to direct sunlight or extreme light sources may cause fading and damage.
- Do not use any heat lamps or hair dryers on the leather.
- Do not place over or near a direct heat source.
Mechanism – 2 Years
Reclining mechanisms and mechanism rails are warranted to be free of defects in manufacturing and workmanship for TWO (2) years from the date of purchase.
Mechanism Mechanical Release Handles – 1 Year
Mechanical (non‐electric) mechanism release components (pull handles, direct drive releases, etc) are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of purchase.
Electrical Components – 1 Year
Electric motors, electric push button mechanism release, heater units, massage units, wiring, hand wands and all other electrical components are warranted to be free of defects in manufacturing and workmanship for ONE (1) year from the date of purchase. Care should be taken that the metal frame is not set upon any electrical cords. Extension cords are not recommended for use with electrical motion products. Variant difference in voltage/current ratios can damage electrical components. Electrical components should be plugged in only to properly grounded outlets. Electrical components should not be placed in a wet or damp area which could risk shock or fire.
Floor Damages
WA products ship with plastic floor levelers on their products. These are given a final inspection check prior to the packaging of products for shipment to the consignee of the production order. These plastic levelers are for leveling furniture when needed to accommodate unleveled floors or carpet height. WA is not responsible for floor damages incurred in the installation process, movement, or use of furniture in the consumer’s home. The levelers are not plastic slides to be used for movement of furniture. Furniture should be picked up for movement, taking care to lift from the sides – not front to back which can damage the mechanisms components. Any piece exceeding one seat cushion width should be considered a “two man” lift to avoid damaging the product or risking injuries.
Direct Shipment of Repair Parts to Consumers:WA does not provide direct shipment of repair parts to consumers. WA cannot accept responsibility for further damages caused or injuries sustained that may result from the attempt of a “self-repair” by a consumer. WA recommends only trained service technicians attempt repairs to their motion furniture. WA will only supply instructions or make repair recommendations to the retailers’ trained repair personnel. Extra care should be taken when trained technicians work on motion furniture due to moving parts. No attempt should be made to inspect or repair furniture until all precautions have been taken to avoid injuries.